UTI Treatment

About this service

If you have the burning, urgency and frequency of a urine infection, a clinician can review your symptoms and your history and, where it is appropriate, send a prescription to your pharmacy without you coming in.

You answer a set of questions written and approved by a clinician. They are there to confirm this looks like a simple urine infection and to rule out the things that can feel like one but need something else, such as a kidney infection or an infection that needs testing.

If your answers suggest you need to be examined, tested or seen urgently, the clinician will tell you that instead, and you will not be charged for the visit.

How it works

1. Book and create your secure accountConfirm where you are, review the practice's consents, and add a card.
2. Answer the questionnaireDescribe your situation so the clinician has what they need. You can upload supporting records. You'll have 48 hours from booking to finish — after that the visit is cancelled and you are not charged.
3. Clinician reviewThe clinician reviews your answers and may message you with questions. If a video visit is needed, you'll be told before anything further is charged.
4. Your decisionThe result is available in your secure account.

What's included

Charges

Your card is checked when you book and charged only after the clinician completes your visit. What you are paying for is the clinician's review and judgement, not a particular answer. For a message visit, the clinician's review of what you submit is the visit — so once they have completed that review the fee applies even where they conclude that the document you asked for should not be issued, or that no treatment is needed. If no clinician takes your request, or they determine it needs a scheduled visit, an in-person examination, or care beyond this service, you are not charged — any visit offered instead is quoted separately and charged only if you authorize it.

Questions