Video visit
Initial Visit
If it has been a while since you saw a doctor, this is the place to start.
About this service
If it has been a while since you saw a doctor, this is the place to start. We talk through what has been going on with your health, what you are taking, and what has slipped, and put together a plan to get you back on track.
Dr. Tristan Cooper reviews your history with you, reorders the medications you still need, and orders bloodwork or imaging where the result would change what happens next. When those results come back he follows up with you on what they mean and what to do about them.
This is a check-in and a plan rather than urgent care. If something needs attention sooner, you will be told where to go.
How it works
- Book and create your secure accountConfirm where you are, review the practice's consents, and add a card.
- Choose a timePick an appointment that suits you.
- See your clinicianJoin the secure video visit from your phone or computer.
- Follow-upAnything the clinician issues is available in your account.
What's included
Included
- A video or phone visit with Dr. Tristan Cooper
- A review of your health history and the medications you take
- Reorder of the medications you still need
- Bloodwork orders where the result would change your care
- Imaging orders where the result would change your care
- A follow-up with you on your results once they are back
Not included
- Controlled substances, which are never prescribed through this platform
- The cost of the bloodwork, imaging or any medication, which the lab, imaging centre or pharmacy bills you for
- Urgent or emergency care
- Anything that needs a hands-on physical examination
Charges
Your card is checked when you book and charged only after the clinician completes your visit. What you are paying for is the clinician's review and judgement, not a particular answer. For a visit at an appointment time, the fee applies once the clinician has seen you — including where they decide the document you asked for should not be issued. If that visit does not take place, you are not charged.
Questions
I am not sure what I need. Is that a problem?
No. Working that out is what the visit is for. Bring whatever you know and we will start there.
Do I pay for the bloodwork and imaging separately?
Yes. The price covers the visit and the follow-up on your results. The laboratory or imaging centre bills you for the tests themselves.
Will you follow up on my results, or do I need to book again?
The follow-up on the bloodwork and imaging ordered at this visit is included. You do not need to book a second visit for it.
Can I get a prescription refilled at this visit?
Medications you already take can be reordered where it is appropriate to do so. Controlled substances are never prescribed through this platform.